Privacy Policy

1. Who We Are

Heatex Industries Limited

Block No. 436 & 387/A, Near Palsana Highway Crossing, N.H. No. 48, Palsana, Surat, Gujarat, India – 394315

Phone: +91 7622024870

Email: info@heatexindustries.com

Website: www.heatexindustries.com

For privacy-related questions, requests or complaints, please contact us using the details above. If Heatex appoints a dedicated Data Protection Officer or privacy contact, the relevant contact details will be added to this Privacy Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through or in connection with:

• our website;

• contact and enquiry forms;

• quotation and RFQ requests;

• product and technical enquiries;

• email, telephone and other business communications;

• requests for brochures, catalogues, datasheets or technical information;

• customer, supplier and business-partner interactions;

• project and service communications;

• recruitment applications where applicable; and

• other legitimate business interactions with Heatex.

This Policy does not necessarily apply to information processed solely in an employment, supplier, customer or contractual relationship where separate privacy notices or contractual provisions apply.

3. Personal Information We May Collect

Depending on how you interact with us, we may collect information such as:

Contact information

• Name

• Business email address

• Telephone or mobile number

• Company name

• Job title or designation

• Business address

• Country, state or city
  

Business and enquiry information

When you request information or a quotation, we may collect information such as:

• Product or equipment required

• Industry

• Project requirements

• Capacity requirements

• Fuel or process information

• Technical specifications

• Project location

• Expected project timeline

• Budget or commercial information where voluntarily provided

• RFQs, drawings, specifications and documents you upload or send to us

Communication information

We may retain information contained in:

• emails;

• enquiry forms;

• telephone or meeting records where appropriately documented;

• correspondence;

• service requests;

• feedback and complaints.
  

Recruitment information

Where recruitment functionality is offered, we may collect:

• Resume/CV information

• Education and qualifications

• Professional experience

• Skills

• Employment history

• Contact information

• Other information voluntarily provided as part of an application
  

Technical and website information

When you use our website, certain information may be collected automatically, depending on the technologies enabled on the website, including:

• IP address;

• browser type;

• device type;

• operating system;

• referring website;

• pages visited;

• approximate geographic information;

• date and time of access;

• website interaction information; and

• technical logs required for security and website operation.
  

4. How We Collect Personal Information

We may collect information:

1. Directly from you, when you complete a form, request a quotation, contact us, email us, call us or otherwise communicate with us.

2. From your organisation, where you are acting on behalf of a company, customer, supplier or other business entity.

3. Automatically, through technical logs, cookies and similar technologies used on our website, where applicable.

4. From publicly available or business sources, where reasonably necessary for legitimate business activities such as responding to business enquiries or establishing professional contacts.

Where information is obtained from another source, we will handle it in accordance with applicable law.

5. Why We Use Personal Information

We may use personal information for legitimate business purposes including:

Responding to enquiries

To:

• respond to questions;

• provide requested information;

• arrange calls or meetings;

• provide technical assistance;

• respond to RFQs;

• prepare quotations and proposals; and

• communicate about products and services.

Delivering products and services

Where applicable, we may use information to:

• process orders;

• coordinate projects;

• provide engineering or technical support;

• arrange installation, commissioning or service;

• communicate with customers and suppliers; and

• fulfil contractual or commercial obligations.

Improving our website and services

We may use information to:

understand how visitors use our website;

• identify technical problems;

• improve website performance;

• improve products and services;

• understand customer requirements; and

• improve the relevance of our content.

Business administration

We may process information for:

• accounting;

• auditing;

• record keeping;

• internal administration;

• business planning;

• compliance;

• risk management;

• fraud prevention;

• information security; and

• protection of our legal rights.

Marketing and communications

Where permitted by applicable law, we may contact business contacts about:

• products;

• services;

• technical developments;

• company news;

• events;

• publications;

• relevant industry information; and

• other business communications.

Where consent is required, we will seek appropriate consent. You may unsubscribe from marketing communications at any time.

6. Legal Basis for Processing

Depending on the circumstances and applicable law, Heatex may process personal information on the basis of:

• your consent;

• the need to respond to your request or take steps before entering into a contract;

• performance of a contract;

• compliance with a legal or regulatory obligation;

• legitimate business interests, where permitted by applicable law; or

• another lawful basis available under applicable data-protection legislation.

Where processing is based on consent, you may withdraw that consent, subject to applicable legal requirements and legitimate reasons for retaining or processing information.

Withdrawal of consent will not affect processing that was lawfully carried out before withdrawal. For individuals protected by laws that require a specific legal basis, Heatex will identify and apply the appropriate basis.

7. Information You Are Required to Provide

Some information may be necessary for us to respond to an enquiry or provide a requested service.

For example, if you request a quotation, we may need your name, company details and contact information to respond.

If you choose not to provide information that is necessary for a particular request, we may be unable to provide the requested product information, quotation, service or other response. We encourage you to provide accurate, complete and current information.

8. How We Share Personal Information

We may share personal information where reasonably necessary for the purposes described in this Policy.

Recipients may include:

Within Heatex

Relevant employees, departments, management and authorised personnel may access information where necessary for:

• sales;

• engineering;

• project management;

• customer support;

• finance;

• administration;

• procurement;

• service; and

• other legitimate business functions.

Service providers

We may use third-party service providers for functions such as:

• website hosting;

• IT services;

• cybersecurity;

• email;

• cloud storage;

• website analytics;

• CRM;

• communication services;

• document management;

• recruitment services; and

• other business-support functions.

Such providers should only receive information reasonably necessary for the services they provide and should be subject to appropriate contractual and security controls where required.

Business partners and project participants

Where necessary, information may be shared with authorised distributors, agents, contractors, consultants, project partners, logistics providers or other parties involved in delivering a requested product or service.

Legal and regulatory disclosures

We may disclose information where reasonably necessary to:

• comply with applicable law;

• respond to lawful governmental or regulatory requests;

• comply with court orders;

• establish, exercise or defend legal rights;

• investigate fraud or security incidents; or

• protect the rights, property or safety of Heatex, our customers, employees or others.

Business transactions

Personal information may also be transferred or disclosed in connection with a proposed or completed:

• merger;

• acquisition;

• restructuring;

• sale of assets;

• financing;

• joint venture; or

• similar corporate transaction,

subject to applicable law and appropriate confidentiality and security measures.

9. International Data Transfers

Because Heatex may communicate with customers, suppliers and business partners internationally, personal information may, where necessary and lawful, be processed or accessed in countries outside India.

Where applicable law requires safeguards for international transfers, Heatex will implement appropriate safeguards or rely on another lawful transfer mechanism. Such safeguards may include contractual protections, approved transfer mechanisms or other measures recognised under applicable data-protection law.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used for purposes such as:

• enabling essential website functionality;

• remembering preferences;

• improving website performance;

• understanding website usage;

• measuring traffic;

• improving content; and

• supporting marketing activities, where applicable.

Essential cookies

Some cookies may be necessary for the website to function correctly. These cannot necessarily be disabled without affecting website functionality.

Analytics and optional cookies

Where non-essential analytics, advertising or similar technologies are used, we will provide appropriate information and, where required by law, obtain your consent before using them. You may be able to control cookies through your browser settings and, where provided, our cookie-consent controls.

Important: Heatex should maintain a separate, accurate Cookie Notice identifying the actual cookie names, providers, purposes, durations and consent mechanisms used on www.heatexindustries.com.

11. Analytics and Third-Party Services

We may use third-party technologies to understand website performance, improve user experience and measure the effectiveness of our communications. Examples may include analytics, hosting, security, CRM, form-processing, communication or marketing platforms.

The actual providers used by Heatex should be identified in the website's Cookie Notice or relevant privacy disclosure where required. Third-party websites and services linked from our website have their own privacy practices. Heatex is not responsible for the privacy practices of third-party websites that it does not control.

12. How We Protect Personal Information

Heatex takes reasonable technical, organizational and operational measures designed to protect personal information against:

• unauthorized access;

• accidental loss;

• misuse;

• alteration;

• disclosure;

• destruction; and

• other unlawful or unauthorized processing.

Security measures may include appropriate access controls, authentication, organizational procedures, secure systems, monitoring and other safeguards appropriate to the nature of the information and the risks involved. No internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to:

• provide products or services;

• respond to enquiries;

• maintain business records;

• fulfil contractual obligations;

• satisfy legal, tax, accounting or regulatory requirements;

• resolve disputes;

• establish or defend legal claims;

• maintain security records; or

• enforce our agreements.

When information is no longer required, we will take reasonable steps to delete it, anonymise it or securely dispose of it, subject to applicable law and legitimate business requirements. Retention periods may differ depending on the type of information and the purpose for which it is processed.

14. Your Privacy Rights

Depending on your location and the law applicable to your personal information, you may have rights including:

• the right to know what personal information we process;

• the right to request access to information;

• the right to request correction of inaccurate or incomplete information;

• the right to request deletion or erasure where legally applicable;

• the right to withdraw consent where processing is based on consent;

• the right to object to certain processing;

• the right to request restriction of certain processing;

• the right to data portability where applicable;

• the right to opt out of certain marketing communications;

• the right to raise a grievance concerning our processing of personal information; and

• other rights provided by applicable data-protection legislation.

Not every right applies in every circumstance. For example, we may be required or permitted by law to retain certain information even where deletion is requested.

15. How to Exercise Your Rights

To submit a privacy request or grievance, contact:

Heatex Industries Limited

Block No. 436 & 387/A,Near Palsana Highway Crossing, N.H. No. 48,Palsana, Surat, Gujarat, India – 394315

Email: info@heatexindustries.com

Phone: +91 7622 024 870

Please clearly describe your request and provide sufficient information for us to identify the relevant records and respond appropriately. We may need to verify your identity before fulfilling certain requests. We will handle requests within the timeframe required by applicable law.

16. Grievance Redressal

If you have concerns about how Heatex handles your personal information, please contact us first using the details provided in this Policy.

We will review and respond to privacy complaints in accordance with applicable law and our internal grievance-handling procedures. Where applicable law provides a right to complain to a data-protection authority or other regulator, you may also exercise that right.

17. Children's Privacy

Our website and business services are intended primarily for businesses and professional users.
We do not knowingly seek to collect personal information from children through our business website. If we learn that personal information has been collected from a child in circumstances where applicable law requires additional safeguards or parental consent, we will take appropriate steps in accordance with applicable law.

18. Sensitive or Special Personal Information

We do not intentionally request sensitive personal information through ordinary product enquiry forms unless it is reasonably necessary and legally permitted. Please do not submit sensitive personal information through our website unless specifically requested through an appropriate and secure process.

If you voluntarily provide such information, we will handle it in accordance with applicable law.

19. Third-Party Websites

Our website may contain links to third-party websites, including websites of customers, suppliers, partners, professional organisations, social-media platforms or other external services. Those websites operate independently from Heatex and may have their own privacy policies.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

20. Direct Marketing

Where permitted by applicable law, we may send relevant business communications to individuals who have requested information from us, have an existing business relationship with us, or where another lawful basis permits such communication.

Marketing communications will provide an appropriate mechanism to unsubscribe where required. You may contact us at any time to request that we stop sending marketing communications.
Stopping marketing communications will not necessarily stop essential service, transactional, contractual or administrative communications.

21. Automated Decision-Making

Heatex does not intend to make decisions producing legal or similarly significant effects about individuals solely through automated processing based on information collected through this website.

If this changes, we will provide the information and safeguards required by applicable law.

22. Data Breaches and Security Incidents

If Heatex becomes aware of a personal-data breach, we will assess and respond to the incident in accordance with our internal security procedures and applicable legal and regulatory requirements.

Where notification to affected individuals, regulators or other authorities is legally required, we will make the required notification within the applicable timeframe.

23. Accuracy of Information

We take reasonable steps to maintain accurate and relevant personal information. You may contact us if information we hold about you is inaccurate, incomplete or outdated.

We may also periodically request updated information where necessary for an ongoing business relationship.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes in our business;

• changes to our website;

• new products or services;

• changes in technology;

• changes in data-processing practices;

• changes in applicable laws or regulations; or

• improvements to our privacy practices.

The latest version will be published on this page with an updated “Last Updated” date. Where required by applicable law, we will provide additional notice of material changes.

25. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have a concern about our handling of personal information, please contact:

Heatex Industries Limited

Block No. 436 & 387/A, Near Palsana Highway Crossing, N.H. No. 48, Palsana, Surat, Gujarat, India – 394315

Email: info@heatexindustries.com

Phone: +91 7622 024 870

We aim to handle privacy enquiries fairly, transparently and in accordance with applicable law.

Important Notice

This Privacy Policy is intended to provide clear and comprehensive website privacy information. It should be reviewed and approved by Heatex Industries Limited's legal counsel or qualified privacy professional before publication.

In particular, Heatex should verify the actual:

• website cookies;

• analytics providers;

• CRM and marketing platforms;

• hosting/cloud providers;

• form-processing providers;

• recruitment systems;

• international data transfers;

• retention periods;

• privacy contact/DPO arrangements; and

• data-processing practices

before this Policy is made final.

© Heatex Industries Limited. All rights reserved.